Work system characteristics and employee responses: an exploratory study

Abstract

<p>This study is concerned with the problem of detecting and measuring, in simple, practical terms, characteristics of work situations which have significant impact on the satisfactions and attitudes of employees. Ten work group "cases" are described, and questionnaire data from the 50 members of these groups are presented. The key operational concepts are work group structure · (organicity) , job enrichment elements, personal need-fulfilment and attitudes to quality and productivity. Results indicate that group "organicity" is a potentially important factor in work system design.</p>