Enhancing volunteer experience and retention at Distress Centre Halton: Program assessment and recommendations

Abstract

In an ongoing effort to enhance volunteer engagement and support systems, DCH collaborated with the McMaster Research Shop to examine volunteer demographics, satisfaction levels with the volunteer program and the support they receive, and potential areas for the volunteer program’s growth/improvement. This was investigated using a comprehensive survey with volunteers and interviews with staff. This report summarizes our findings and offers an overview of how volunteers and staff perceive the volunteer program at DCH.