Toward a deeper understanding of drivers and enablers of transformational e-government: a multilevel perspective

Abstract

<p>The objective of this paper is to contribute to a deeper understanding of drivers and enablers of transformational e-govemrnent by examining its multilevel nature. Notwithstanding the contributions of research to date, our knowledge of transformational e-govemrnent remains fragmented: prior studies have attended to only a subset of pertinent drivers and enablers. To redress this lack, we draw on the extant literature to identify six dimensions representing twenty­ nine attributes that collectively represent a comprehensive view of drivers and enablers of transformational e-govemrnent. We undertook a multilevel empirical investigation using both qualitative and qualitative data to assess all six dimensions: external environment, information technology (IT) strategy, internal context, IT infrastructure, IT governance, and competent people. Our findings show that all six dimensions must be simultaneously aligned to achieve transformational e-govemrnent. The multilevel perspective advanced in this article offers rich opportunities for theoretical and empirical insights to better understand the drivers and enablers of transformational e-govemrnent.</p>