Please use this identifier to cite or link to this item:
http://hdl.handle.net/11375/5331
Title: | Manipulating social presence through the web interface and its impact on consumer attitude towards online shopping |
Authors: | Hassanein, Khaled Head, Milena M. McMaster eBusiness Research Centre (MeRC) |
Keywords: | E-Commerce;Social presence;Web interface;Online trust;TAM;Enjoyment |
Publication Date: | Jul-2004 |
Series/Report no.: | MeRC working paper no. 10 |
Abstract: | <p>The online shopping experience is primarily geared towards reducing the user's cognitive burden through functional and performance based Website design heuristics. As such, e-Commerce typically lacks human warmth and sociability, since it is more impersonal, anonymous and automated than traditional person-to-person commerce. Prior research has shown that the perception of social presence can affect online consumers' trust and their subsequent intention to purchase from a commercial Website. This paper reports the results of an empirical study undertaken to investigate the impact of various levels of socially-rich text and picture design elements on the perception of online social presence and its subsequent effect on antecedents of Website attitude. Higher levels of social presence are shown to positively impact the perceived usefulness, trust and enjoyment of shopping Web sites, which can result in more favourable consumer attitudes. Implications of these finding for practitioners and future research are outlined.</p> |
Description: | <p>37 leaves : ; Includes bibliographical references (leaves 27-37). ; "July 2004."</p> |
URI: | http://hdl.handle.net/11375/5331 |
Identifier: | merc/27 1026 4943362 |
Appears in Collections: | MeRC (McMaster eBusiness Research Centre) Working Paper Series |
Files in This Item:
File | Size | Format | |
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fulltext.pdf | 1.36 MB | Adobe PDF | View/Open |
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