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Publication Date | Title | Author(s) |
---|---|---|
1-Jun-2020 | Making Call Center Jobs Better: The Relationship between Management Practices and Worker Stress | Doellgast V; O'Brady S |
8-Jul-2021 | Collective Voice and Worker Well‐being: Union Influence on Performance Monitoring and Emotional Exhaustion in Call Centers | O’Brady S; Doellgast V |