INTERSECTIONALITY AND THE ROLE OF SERVICE PROVIDERS: A STEP TOWARDS IMPROVING THE EMPLOYMENT OUTCOMES OF IMMIGRANT WOMEN

Abstract

There are multi-faceted barriers that shape the employment trajectories and economic outcomes of immigrant women in the Canadian labour market. In response to the barriers that immigrant women experience, the Federal government, Immigration, Refugee, and Citizenship Canada (IRCC), have initiated funding towards employment programs for immigrant women. This critical ethnographic study examines the perspectives of ten service providers in the Greater Toronto Area (GTA), in order to identify the barriers and facilitators immigrant women experience within employment services when trying to obtain secure well-paid employment. The data analysis revealed three major themes: the role of funding for employment programs and settlement services, the categorization of immigrant women by skills; and the application of individualized services to meet the needs of immigrant women. Using an intersectional lens, my research highlights that immigrant women experience various challenges to finding, obtaining, and maintaining employment due to the intersection of their social location (e.g. race, gender, immigration status, language, culture, and religion). Service providers mitigate some of these barriers to secure well-paying employment by providing individualized services to meet differential needs of immigrant women. While this approach has led to success in matching some immigrant women to jobs that align with their field of expertise and career goals, service providers are restricted in their ability to meet the full needs of immigrant women due to underfunding and structural barriers. My research reveals that employment services, immigration processes, and labour market practices can (re)produce and maintain the marginalization of immigrant women in the labour market. This paper concludes with some policy recommendations for immigrant-serving employment services and social work practice.