The Impact of Different Types of Social Media Engagement on Parasocial Interactions and Relationships: A User’s Perspective

Abstract

Asymmetric interactions and relationships between celebrities and followers, referred to as Parasocial Interactions (PSI) and Parasocial Relationships (PSR), respectively, have been extensively studied within the context of TV, radio and print media. However, within the Social Media (SM) ecosystem - where follower engagement and experience flow seamlessly across multiple SM tools/platforms - the nature of PSI and PSR is changing and research within this context is still nascent. Using Identity Theory and Motivational Theory, this dissertation analyses the impact active/passive engagement and compulsive use of the SM ecosystem can have in the formation of PSI and PSR. Specifically, the goal of this research is to understand how different types of engagement (passive and active) can influence parasocial relationships (friendship and love) through the mediation of cognitive and behavioural parasocial interactions. A model is proposed and validated with 294 respondents. The findings show that passive engagement in the SM ecosystem does not impact PSI/PSR while active engagement significantly impacts PSI and the consequent PSR formation. Compulsive use of the SM ecosystem strongly attenuates the relationships between PSI and PSR. Contributions and implications for both theory and practice are discussed.