Application of process theories to teaching unstructured managerial decision making

Abstract

<p>The paper illustrates the use of CONCORD - a computer program for tutoring groups on-line in skills for solving unstructured problems - in teaching groups of MBA students. Procedures were developed to assist the students to use knowledge of their own problem solving process, their social interaction, their group style of problem solving and of task, environment and resource variables to formulate CONCORD- augmented problem solving strategies. Examples illustrate a range of complex problems that the students discovered, formulated and solved.</p>