Measuring the productivity of office organizations

Abstract

<p>Office productivity is an important issue, but attempts to improve office productivity lack credibility until it can be defined and measured. This paper discusses a multi-attribute value measurement approach to the evaluation of productivity in the office organization. Since t he cost of operating an office organization is not difficult to determine, the focus is on the measurement of t he value of t he office product, which is information output. A proposed procedure is described which may be used not only to measure the value of office output and hence office productivity, but to determine which information output attributes should be adjusted in order to improve productivity.</p>