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DeGroote School of Business
Information Systems : [1]
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Getting more value from the LibQUAL+® survey: The merits of qualitative analysis and importance-satisfaction matrices in assessing library patron comments
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Information Systems Publications
[1]
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Author
1
Ball, K
1
Detlor, B
Department
1
Business
Subject
1
academic libraries
1
customer satisfaction
1
LibQUAL+®
Date issued
1
2015