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Getting more value from the LibQUAL+® survey: The merits of qualitative analysis and importance-satisfaction matrices in assessing library patron comments See
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Information Systems Publications [1]

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Author
  • 1 Ball, K
  • 1 Detlor, B
Department
  • 1 Business
Subject
  • 1 academic libraries
  • 1 customer satisfaction
  • 1 LibQUAL+®
Date issued
  • 1 2015
Sherman Centre for Digital Scholarship     McMaster University Libraries
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