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Browsing by Subject Service quality

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
 
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Publication DateTitleAuthor(s)
Jul-1991A dynamic service quality cost model with word-of-mouth advertisingArcher, Norman P.; Wesolowsky, George O.; McMaster University, Faculty of Business
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